Type reg add HKLM\SOFTWARE\Microsoft\ClickToRun\OverRide /v LogLevel /t REG_DWORD /d 3 Enable verbose logging before collecting the log files.Note: make sure to turn off verbose logging after you are done.
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Windows installer returns codes during the install which will indicate if a particular function was successful or not. When looking through the MSI logs we will typically want to look for a Programs tool in Control Panel, a new Msi*.log file is created. Note This should be used only for troubleshooting purposes and should not be left on because it will have adverse effects on system performance and disk space. To include the v and the x option, specify “/l*vx”. ”*” - Wildcard, log all information except for the v and the x option. The “x” flag is available only on Windows Server 2003 and later operating systems, and on the MSI redistributable version 3.0, and on later versions of the MSI redistributable. M - Out-of-memory or fatal exit information Each letter’s actual function is as follows for MSI version 1.1: Each letter turns on a different logging mode. The letters in the value field can be in any order. HKEY_LOCAL_MACHINE\Software\Policies\Microsoft\Windows\Installer In the Open box, type the following command-line, and then click OK: The best thing to do in this situation is to restart your computer, and run Office Setup again with complete verbose logging turned on (with one additional option). It will continue to generate “excess” logging files during all installations, including Windows updates.Īt times, Office Setup stops responding (hangs), and you do not receive any error message. PS: remember to turn Verbose Logging OFF after you fix the problem. So posting extract may catch the problem, but often miss the important info, so it is best to give us access to everything captured. The thing is, the “useful” part will be very small and very specific and you probably won’t recognize it.
If you don’t recognize an error, upload the entire log file set to Onedrive. Installation successĭo a google search for “error status: 1603” Product Name: Microsoft Office Single Image 2010. MSI (s) (48:2C) : Windows Installer installed the product. MSI (s) (48:2C) : Product: Microsoft Office Single Image 2010 - Installation operation failed.All of the log files after that point willīe reporting the uninstall of previously installed components in reverse order.
It is most likely to be the one reporting the error that caused the install to end and back out. There should be an odd number of log files, find the one in the very middle. If you open the files from the start and jump to the bottom of each file you will see that they report successful install of a component. The pattern is each log file is for a separate component. I found a pattern in one verbose log file set that I have not yet had a chance to confirm in others, but you can give it a try. You can post the generated Logs in Onedrive and give a link to them to your technician if you need technical help. It will capture “success”, “informational”, “warning” as well as “error” messages that provide us with clues to your problem. “Verbose logging” is a setting that exposes more information during the installation process. help interpretting logs – Troubleshooting Office install failures shooting-office-installation-failures.aspx Verbose logging - Trouble shooting Problems Installing Office 2003/2007/2010/2013